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Freshdesk AI Pricing
AI-enhanced customer support by Freshworks
Pricing Overview
Pricing Model
Freemium
Starting Price
$15/agent/mo
Full Range
$0 - $79/agent/mo
Free Tier
Available
Up to 2 agents
What You Get
Key features included with Freshdesk AI:
- Freddy AI agent assist
- Ticket summarization
- Response suggestions
- Auto-triage and routing
- Knowledge base AI
- Chatbot builder
- Omnichannel support
- SLA management
Price Comparison: Freshdesk AI vs Alternatives
| Tool | Free Tier | Starting Price | Price Range | Rating |
|---|---|---|---|---|
| Freshdesk AI | Yes | $15/agent/mo | $0 - $79/agent/mo | 3.9 |
| Intercom Fin | No | $0.99/resolution | $0.99/resolution + platform fee | 4.3 |
| Tidio | Yes | $29/mo | $0 - $59/mo | 3.8 |
| Zendesk AI | No | $55/agent/mo | $55 - $115/agent/mo | 4.1 |
| Ada | No | Custom pricing | Enterprise pricing | 4 |
| Forethought | No | Custom pricing | Enterprise pricing | 3.8 |
| Ultimate AI | No | Custom pricing | Enterprise pricing | 3.7 |
| Kustomer AI | No | $89/user/mo | $89 - $139/user/mo | 3.7 |